A: You can close your Card Account by calling Customer Service 1 (877) 849-3249 or logging in to the Online Account Center to request your unused Card Account balance be sent to you via check (mailed within 20 business days to the address we have on file). Card Account and Savings Account funds are FDIC-insured upon verification of Cardholders identity. I put money on my card via green dot money pak. Tried to call the number and it doesn't work. Im trying to access my rushcard on line account. RushCard customers who were burned by the software debacle are realizing how limited their options for recourse are. Customer support is nonexistent. A personal message from me to our RushCard members. Check your balance, view transactions and transfer money with the RushCard app³. For details, please see https://www.sipc.org. Contact Customer Service by calling 1-866-RUSHCARD (866-787-4227), by mail at P.O. They took my paycheck of 460.00 and will not refund it to me. How do I close my Brink's Money Prepaid Card Account? They changed the site and locked my out of my account. And I never requested for this action. Numerous RushCard customers were left scrambling to figure out how they were going to make rent and pay for transportation to work after a technology glitch locked them out of their accounts … My account is locked and I don’t know why. Important Disclosures: Investing involves risk, including loss of principal. To get more information about where you how you can get emergency funds from your RushCard account, please contact the RushCard customer care team by phone at (866) 787-4227. Follow the instructions to add your prepaid or bank debit card and make your deposit. RushCard, a prepaid debit card system founded by hip-hop mogul Russell Simmons, is struggling to get back online after a widespread problem with frozen accounts. 0 Recommended Answers 1 Reply 1 Upvote. Just last week, the Rushcard locked out hundreds of users out of their account. In some cases, you may be required to provide a copy of a valid U.S. ID. Of course my rushcard was in my wallet in my purse. Thousands have been locked out of their RushCard accounts across the country since Monday due to a glitch. I couldnt file - Answered by a verified Tech Support Specialist. jdawn9890@gmail.com on 24 February 2021 about RushCard in category Payment Providers. RushCard is a prepaid debit card that can be used in place of a checking account or given to others as a gift card. We know our members are never standing still, so we put the control squarely in your hands. "My 13-year-old is going to school late to take my 5- and 7-year-old to school. In order to provide you with a reliable and secure connection to online banking, we only allow access from browsers that support Transfer Layer Security (TLS), version 1.2. Page 1 of our step by step guides and a way for RushCard customers to request that GetHuman researchers look into a solution. We use cookies to give you the best possible experience on our website. File RushCard complaint. Login Assistance. Upvote (1) Subscribe Unsubscribe. Back. RushCard review from Dothan, Alabama rated 4.5/5.0 with 3 Comments: well i had forgot my password to my rushcard account and so they gave one of the secret questions... RushCard - My card is locked and i dont know my yahoo password Mar 04, 2020 @ Pissed Consumer Since then, it has been used by millions of consumers. Thousands have been locked out of their RushCard accounts across the country since Monday due to a glitch. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. 1st time users will create a new account. She couldn't buy it for the same reason she can't buy anything else: Since last week, she has been unable to access her money, which is locked up in music mogul Russell Simmons' RushCard debit card system, which has failed some of its customers for nine days straight. For purposes of FDIC coverage limit, all funds held on deposit by the Cardholder at Republic Bank & Trust Company will be aggregated up to the coverage limit, currently $250,000.00. This prepaid debit card has all of the standard features that come with traditional prepaid debit cards, as well as some extra perks.Many users will appreciate the ability to receive direct deposits two days early and access fee-free network ATMs. Check your account agreement https://bddy.me/3aggRbT for more information about how to maintain an account … My complaint: For 3 months ive been trying to get into my rushcard online account because i forgot my password..i was told to fax a copy of my ID, social security card an a recent piece of mail an i did such (3) times on diferrent days. And I never requested for this action. I faxed that along with a receipt of my last deposit. Just dont know who device i just know the phone number ends with66. Complaint: Rush card locked me out of my account ! But it’s not. Your RushCard must be successfully activated between 11/20/20 and 4/30/21. Online Banking Security Update: Transport Layer Security. -Make the most of the money you are expecting and ensure your account is in good standing. Box 42482, Cincinnati, Ohio 45242, or visit account.rushcard.com. Like any financial services product, personal information is required for identity verification purposes. Securities in your account protected up to $500,000. If RushCard were reliable, this might be a fair price for convenience. The Rush card company has locked me out of my account. Russell Simmons is the latest face of controversy following a fiasco involving a RushCard glitch that prohibited thousands of customers from accessing their accounts. I obtained aRushcard Visa in February. Details. Community content may not be verified or up-to-date. Taking 2 fees off my … Many people banking with RushCard are finding their money is gone or they can't access it. Rush card locked me out of my account ! ... My rushcard is locked i cant call customer service im deaf. Account Recovery / Device Protection / Forgot PIN, Pattern, Passcode / Syncing, Other. Wandabrown Send email : Dec 23, 2017 Taking taking extra fees off my card I notice. A personal message from me to our RushCard members. Get a $15 reward when you activate a new card, deposit your tax refund, and two more qualifying deposits! RushCard is a prepaid credit card that was established in 2003. For general information about prepaid accounts, visit cfpb.gov/prepaid. The Rush Card is a direct deposit system which works much like a … It’s free², secure and makes it simple to manage your money from anywhere! Green Dot Corporation is a member service provider for Green Dot Bank. Past performance does not guarantee or indicate future results. Plus money has gone missing multiple times on my account with accountability from Rushcard or anyone to look at the transactions showing my money being taken from me. According to The Grio, it all started when a number of RushCard customers did not receive their scheduled direct deposits, consisting of paychecks, government benefit checks, and electronic funds transfers. RushCard has partnered with MetaBank and Visa to offer the card. Lock . While inside hospital my car window was busted and my whole purse was stolen. Thousands have been locked out of their RushCard accounts across the country since Monday due to a glitch. RushCard Prepaid Debit Card features. @RushCard I have bills to pay and I can’t even use my card somebody needs to tell me something because I am ISIS pissed right now #RUSHcard — Kevin Maserati (@kevinDAtruth88) October 13, 2015. Been with the company since 2007 but plan to leave soon! According to the RushCard help section, you should be able to withdraw money at 24,000 fee-free MoneyPass ATMs from coast to coast. We use cookies to give you the best possible experience on our website. An yet no response.. My mother was in hospital dying'however i locked my purse in my car as i went to visit her. How to understand and fix the most common RushCard problems. I was given a notice that my account was closed due to too many deposits. I've been unable access my account to retrieve my records since December 22, 2017. Learn more. Rushcard company has locked me out of my account for no just reason. Your federal or state tax refund and two payroll or government benefits direct deposits, each in the amount of $500 or more, must post to your account by 6/30/21 to qualify for the credit. Locked out my pua account. However i call customer service to disable the card and order a REPLACEMENT card but I WANTED TO update my address FIRST to be sure to receive it. RushCard. The RushCard Live Prepaid Visa Card is issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Additional services provided by Green Dot Corporation. Thousands have been locked out of their RushCard accounts across the country since Monday due to a glitch. They said I needed to fax my ID SS card, and proof of residency. Here are ways to add money to your account: https://bddy.me/36mKqHV and keep it in good standing. Oh, it’s lit! RushCard — locked out of my card account/unreleased money for bill payment M Mildred Cox I paid my Direct tv bill with my card as I do monthly, but for some reason the money was taken off of my card but not released to Direct TV and now my tv service has been interrupted. Nyanec@yahoo.com - Answered by a verified Tech Support Specialist. To provide a copy my rushcard account is locked a valid U.S. ID manage your money from anywhere call customer service im deaf RushCard... I don ’ t know why service provider for green Dot money.!, so we put the control squarely in your account: https: and! And will not refund it to me of 460.00 and will not refund it to me for... 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